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Privacy Policy

Last updated: June 16, 2025

Your Privacy is Critically Important to Us

At Telemedicare Establishment, we recognize that privacy of your personal information is important. This Privacy Policy outlines the types of personal information received and collected and how it is used.

1
General Information

The mobile/tablet application Telemedicare App (hereinafter referred to as "Application" or "App") is owned by Telemedicare Establishment.

Telemedicare Establishment
Address: Riyadh, Kingdom of Saudi Arabia (Exact address will be updated)
Email: support@telemedicare.co
Commercial Registration: [To be updated]

2
Website/Application Purpose

Telemedicare Establishment seeks to connect users with healthcare professionals through the use of digital technologies and innovative tools with great feasibility, such as the browser type, language preference, referring site, and the date and time of each visitor request. Telemedicare Establishment's purpose is collecting non-personally identifying information to better understand how Telemedicare users as a whole use our website.

From time to time, Telemedicare Establishment may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Telemedicare also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on our blogs/sites. Telemedicare only discloses logged-in user information under the same circumstances that it uses and discloses personally-identifying information as described below.

3
Gathering of Personally-Identifying Information

Certain visitors to Telemedicare Establishment's websites choose to interact with Telemedicare Establishment in ways that require Telemedicare Establishment to gather personally-identifying information. The amount and type of information that Telemedicare Establishment gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a consultation at telemedicare.co to provide their Iqama number and other relevant personal information.

You must verify immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

4
Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols.

Secure Storage

Medical records are stored in secure, access-controlled databases with regular backups.

5
Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

6
Links to External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

7
Protection of Certain Personally-Identifying Information

Telemedicare Establishment discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Telemedicare Establishment's behalf or to provide services available at Telemedicare Establishment's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Telemedicare Establishment's website, you consent to the transfer of such information to them.

8
Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9
Privacy Policy Changes

Although most changes are likely to be minor, Telemedicare Establishment may change its Privacy Policy from time to time, and in Telemedicare Establishment's sole discretion. Telemedicare Establishment encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

10
Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer - Telemedicare Establishment

Email: privacy@telemedicare.co

Support Email: support@telemedicare.co

Phone: +966 55 065 8935

Address: Riyadh, Kingdom of Saudi Arabia

Response Time: We will respond to your privacy inquiries within 30 days